CENTRANET / LEGAL & TRUST
Legal & trust centre
Clear terms. Responsible services. Your information, explained.
Find the policy you need.
These documents distinguish Centranet’s platform responsibilities from those of your ISP, reseller and connected providers. Your accepted order identifies the services and commercial terms that apply.
Terms & conditions
The agreement for using Centranet, with clear responsibilities on both sides.
Read policyPrivacy policy
Understand what we process, why we need it and how to exercise your rights.
Read policyAcceptable use policy
Keep networks, subscribers and communications safe from misuse.
Read policyPayments & payouts policy
Know the difference between a payment received, money available and a payout completed.
Read policyRefunds & cancellation
A clear route for cancellations, billing corrections and eligible refunds.
Read policyShop & delivery terms
What to expect when ordering routers, network equipment and accessories.
Read policyData processing addendum
Responsibilities when Centranet processes subscriber data for your business.
Read policyService providers & subprocessors
Understand the providers involved in delivering a connected platform.
Read policySecurity & reporting
Report a concern quickly, with the information needed to investigate safely.
Read policyCookie policy
Control optional measurement while keeping essential services available.
Read policyThe right contact, from the start.
Contract questions: legal@centranetispbilling.com
Privacy requests: privacy@centranetispbilling.com
Security reports: security@centranetispbilling.com