Shop & delivery terms

These terms apply to equipment supplied by the seller named in the Centranet quotation, order confirmation or invoice. Orders and enquiries may begin on the website or WhatsApp. A request for a quotation or a WhatsApp conversation is not, by itself, confirmation of stock, price or dispatch.

Check the seller, model, quantity, specification, delivery address, total and payment instructions before accepting an order. The relevant Refunds & Cancellation Policy and mandatory consumer rights also apply.

Product images and descriptions help identify the offered item; inspect the exact SKU, included accessories, power supply, radio region, software requirements and warranty in your confirmed offer. Do not assume that an image includes optional components.

Stock indicators are subject to validation at order processing. If a material stock, description or pricing error is discovered, we will contact you to agree a correction, alternative or cancellation with the appropriate refund. We will not silently substitute a materially different product.

You are responsible for explaining the intended deployment where compatibility advice is requested. Router capacity and wireless performance depend on configuration, environment and workload; manufacturer maximums are not a guarantee for your site.

The accepted quote or checkout states the price, currency and disclosed taxes, delivery and other charges. A quote is valid for its stated period and scope. Installation, cabling, licences, subscriptions or support are included only if expressly listed.

Use verified payment details supplied in the official order flow. Report unexpected payment-account changes through an independently checked contact. A submitted order may require stock and payment verification before acceptance or dispatch.

Delivery estimates depend on stock confirmation, cleared payment, carrier routes and the destination. Provide accurate contact and address information and tell us about access restrictions. We will communicate material known delays; we do not guarantee a courier’s exact arrival time unless agreed in writing.

Inspect the delivery reasonably promptly and report missing, damaged or incorrect items with the order reference. Signing a delivery note does not waive rights concerning concealed damage or defects. Risk and ownership pass as set out in the accepted order and applicable law; mandatory consumer protections take priority.

Installation and configuration are separate services unless included in the order. Only authorized persons should change live-network configurations. Keep backups, recovery access and relevant device documentation.

A manufacturer or supplier warranty applies only to the extent specified for the product, territory and purchase. We will explain the available claim route. Misuse, unauthorized modification and environmental damage may affect contractual warranty coverage, but a warranty limitation does not remove mandatory remedies for defective or misdescribed goods.

Follow Refunds & Cancellation for returns and billing disputes. Before returning a device, remove subscriber data, passwords, VPN keys and other confidential settings where safely possible; ask for guidance if the fault prevents this.

Keep the invoice and serial numbers for warranty and ownership verification. Contact us through the published support channels rather than relying on unsolicited messages claiming to be our delivery or payment staff.