Learn CENTRANET

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Practical guides with screenshots, from your first router to daily operations. Explore country-specific currencies, integrations and launch checklists.

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Insights

How to Evaluate Last-Mile CPE and Networking Gear for Kenyan ISPs: Real-World Reliability Beyond Spec Sheets

Learn how Kenyan ISPs can assess last-mile equipment using verified operational evidence, not just datasheets, to ensure reliable subscriber connections.

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How Kenyan ISPs Can Evaluate Last-Mile Fibre Deployment Choices Beyond the Datasheet

Learn how Kenyan ISPs can assess last-mile fibre deployment options using operational validation, network evidence, and subscriber journey testing rather.

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How Kenyan ISPs Can Stop Revenue Leakage by Automating Billing Triggers with CENTRANET

Learn how Kenyan ISPs can reduce revenue leakage by automating billing triggers tied to network events using CENTRANET’s documented capabilities for.

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How Kenyan ISPs Can Use CENTRANET to Monitor Router Health Without Guessing

Learn how Kenyan ISPs can use CENTRANET’s documented features to monitor MikroTik router health through heartbeat, telemetry, and configuration verification.

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How Kenyan ISPs Can Reduce Churn by Aligning Billing Triggers with Network Events

Learn how Kenyan ISPs can reduce customer churn by synchronizing billing actions with real-time network events using documented CENTRANET capabilities.

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Testing M-PESA Billing Before an ISP Launch

Practical guidance on Testing M-PESA Billing Before an ISP Launch. Define the checks, document the evidence and hand over a service your team can support.

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Documenting Subscriber Service for a Reliable Support Handover

Practical guidance on Documenting Subscriber Service for a Reliable Support Handover. Define the checks, document the evidence and hand over a service.

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Daily Payment Reconciliation for ISPs: Matching Receipts to Subscriber Service

Practical guidance on Daily Payment Reconciliation for ISPs: Matching Receipts to Subscriber Service. Define the checks, document the evidence and hand.

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Building an ISP Equipment Shortlist from Real Site Requirements

Practical guidance on Building an ISP Equipment Shortlist from Real Site Requirements. Define the checks, document the evidence and hand over a service.

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Planning a Staged ISP Billing Launch with CENTRANET

Practical guidance on Planning a Staged ISP Billing Launch with CENTRANET. Define the checks, document the evidence and hand over a service your team can support.

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Interpreting Router Health Metrics Without Jumping to Conclusions

Practical guidance on Interpreting Router Health Metrics Without Jumping to Conclusions. Define the checks, document the evidence and hand over a service.

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Diagnosing Subscriber Authentication Failures Without Guessing

Practical guidance on Diagnosing Subscriber Authentication Failures Without Guessing. Define the checks, document the evidence and hand over a service.

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Coordinating Network Incident Response with Subscriber Billing

Practical guidance on Coordinating Network Incident Response with Subscriber Billing. Define the checks, document the evidence and hand over a service.

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Choosing a Fibre Media Converter in Kenya: Match Both Ends Before You Buy

Choose a fibre media converter for your Kenyan network: check speed, SFPs, wavelengths, connectors and optical loss, then prepare a complete quote request.

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Choosing an Ethernet Cable Tester in Kenya: What Your Installation Needs to Prove

Choose an Ethernet cable tester for Kenyan ISP installations: compare verification, qualification and certification, then prepare a clear buying brief.

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Backing Up a MikroTik Router Before an ISP Migration

Learn how to securely back up a MikroTik router before ISP migration, including binary and export methods, reset precautions, and connectivity verification.

Insights

Choosing a PoE Switch: Power Budget and Port Compatibility

Learn how to verify PoE switch compatibility by checking powered-port count, per-port capability, and shared power budget using manufacturer.

Communications

Configure customer notifications, templates and reminders

Manage message templates, delivery rules, push preferences and support contacts while respecting gateway and white-label settings.

Branding

Brand your portal with a logo, app icon and business identity

Update your business name, colours, logo, icon and support details, then verify the customer-facing brand across portal pages.

Branding

Connect a custom portal domain and verify every step

Prepare a portal subdomain, review service terms, add the required DNS records and verify HTTPS and customer login separately.

Hotspot

Design and verify a branded Hotspot captive portal

Choose a Hotspot Studio theme, customize your brand, publish eligible packages and test the real captive sign-in experience.

Billing

Manage your workspace subscription and usage allowances

Review PPPoE, Hotspot, router and staff allowances, SMS credits and billing dates before your workspace reaches a plan limit.

Routers

Create router backups and review maintenance operations

Use verified recovery copies, compare configuration changes and plan MikroTik maintenance with clear operation status and customer impact.

Network controls

Control bandwidth, data allowances and customer traffic policies

Apply supported speed, data and website policies through reviewed router operations, then verify the effect on the intended customers.

Support

Manage customer support tickets from submission to resolution

Review support requests, identify the affected account, record useful troubleshooting and verify the customer outcome before closing a ticket.

Customer portal

Use the customer portal and install the internet account app

Help subscribers sign in, review subscriptions, renew service, redeem vouchers and enable supported app notifications on their phones.

Getting started

Start your CENTRANET workspace: a complete first-day guide

Create your CENTRANET workspace, review trial terms, confirm business details and follow a practical first-day setup sequence.

Reporting

Read your CENTRANET dashboard and date filters correctly

Understand dashboard collections, balances, subscriber counts, router status and date filters using clearly illustrative financial examples.

Routers

Onboard a MikroTik router with clean customer setup

Prepare RouterOS, register your MikroTik, run the setup command and verify Hotspot and PPPoE onboarding without guessing at progress.

Routers

Configure Hotspot and PPPoE customer ports on MikroTik

Review protected ports, customer interfaces and address ranges during CENTRANET router setup, then verify both access services.

Routers

Monitor router health, outages and secure WebFig access

Inspect router status, run diagnostics, configure outage contacts and understand OTP-protected WebFig sessions in CENTRANET.

Packages

Create internet packages and assign them to the right routers

Build Hotspot and PPPoE packages, reuse templates, choose router availability and perform bulk package operations with verification.

Subscribers

Register PPPoE subscribers and verify their internet service

Add a PPPoE customer, assign a router and package, set credentials and confirm customer portal and network access separately.

Subscribers

Manage Hotspot customers and run subscriber bulk actions

Filter Hotspot subscribers, inspect service evidence, synchronize or suspend accounts and delete records while retaining payment history.

Subscribers

Create and redeem CENTRANET internet vouchers

Generate vouchers for the correct package and guide customers through redemption on Hotspot and authenticated customer portals.

Payments

Reconcile customer collections and payment history

Read payment states, match provider references and reconcile customer collections without confusing pending requests with received funds.

Payments

Record manual payments with a traceable customer receipt

Record authorized offline receipts, preserve original references and verify the resulting ledger and subscriber service state.

Payments

Choose the platform collection gateway or your own provider

Configure customer collections in CENTRANET, understand platform versus own-gateway mode and verify a complete checkout journey.

Payments

Configure payout details and track disbursement requests

Set a supported payout destination, review eligible funds and follow scheduled or requested payouts with clear verification records.

Communications

Buy SMS credits and send customer or staff messages

Check your selected SMS balance, recharge platform credits and send reviewed messages to customers, staff or imported contacts.

Communications

Send email and SMS campaigns with reviewed contact lists

Build customer, staff and CSV audiences, preview campaign content and inspect delivery outcomes without duplicating messages.

Communications

Configure branded email and verify sender readiness

Set up platform or workspace email, review professional branding and distinguish queued messages from verified recipient-server acceptance.

Insights

How to prepare a MikroTik router for Hotspot and PPPoE billing in Kenya

Prepare your MikroTik router for Hotspot and PPPoE billing in Kenya with backup, reset, internet, management access and testing checks.