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    SMS and WhatsApp Notifications for ISPs

    Keep customers informed automatically. SMS uses your workspace credits. WhatsApp lets subscribers renew and get help themselves.

    4 min readUpdated 12 October 20265 steps
    1. Check your SMS credits

      SMS shows your balance. Each plan includes monthly credits. Top up with M-Pesa when you need more.

    2. Turn on automatic reminders

      Automatic reminders send expiry, renewal, payment and outage messages. Edit each template, and use the preview to check the text.

    3. Connect WhatsApp

      WhatsApp connects your business number. Subscribers can renew, check their balance, see receipts and contact support in chat.

    4. Run campaigns

      Campaigns send one message to a group, such as all expired customers or one site.

    5. Track delivery

      Delivery reports show every message, its status and the reason for any failure.

    Good questions. Clear answers.

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    a few things up.

    A little clarity goes a long way.

    Ask us something else
    How much does SMS cost?

    Your current price per SMS is shown when you top up.

    Can I use my own SMS provider?

    Yes. Connect a supported provider in Settings.

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